What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

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Where we process personal information

When we collect your personal information in the European Economic Area ("EEA"), we may transfers and stores personal information outside the EEA.

Please note that privacy laws in countries outside of the EEA may not be the same as, and in some cases may be less protective than, privacy laws in your country. We transfer data relying on adequate mechanism under EU privacy laws, including EU standard Model Clauses and Privacy Shield.

When we transfer personal information to servers controlled by a third-party data hosting company either within the EEA or operating outside of the EEA, we conduct security checks on these companies to ensure adequate safeguards are in place to protect the transfer of personal information. We take steps reasonably necessary to ensure that personal information is transferred securely. Unfortunately, the transmission of information via the internet, server, database, network or email transmission is never fully secure or error free. Although we do our best to protect personal information, we cannot guarantee the security of the personal information you transmit to us, and you accept the inherent risk associated with such transmission.

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How will we use the information about you?

We use personal information for our legitimate business interests, with your consent, or in order to comply with our legal obligations.

We process personal information for the following purposes:

Operating, maintaining and improving our products and services

We use your data to provide a product or service to you, to provide you with technical support, to respond to your questions, to provide further information in respect of products and services you have purchased from us, to determine trends and measure site usage which aids in the design of new products and services, to protect against wrongdoing, and to enforce our website terms and conditions of use and other agreements.


We use your personal information to provide, administer and communicate with you about products, services, events, surveys and promotions by eSOL or our subsidiaries, to send you marketing communications, to display content and advertising that we believe might be of interest to you, and to serve advertising, including third-party advertising, through our websites.

You have the right to request us to not use your personal information for marketing communications. You can opt out of receiving electronic communications by sending e-mail to the e-mail address listed at the bottom of this policy.

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Disclosure to third parties

We consider your information to be a vital part of our relationship with you. We do not sell your personal information to third parties, including to third-party advertisers.

There are, however, certain circumstances in which we may disclose, transfer or share your personal information with certain third parties without further notice to you, as set forth below:

Business Transfer or Asset Sale

In the event that we sell or buy any business or assets, or if eSOL, or substantially all of its assets are acquired by a third party, the relevant personal information held by us will be one of the transferred assets.

Legal Requirement

We may use or disclose your personal information in order to comply with a legal obligation, to prevent loss of life or injury, or to protect the rights or property of eSOL. Where possible we will tell you in advance of such disclosure.

Suppliers, consultants and other third parties

We disclose personal information in the ordinary course of business when we engage suppliers to help provide products and services to you. For example, we may engage marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others. We provide personal information to third parties solely for the purposes of delivering our products and services.

We may share aggregated demographic data with our partners or third party providers. This data is not linked to any information that can identify any individual person.

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Access to your information and correction

You have the right to access (review, correct, amend or delete) your personal information.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

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We have appropriate security measures in place to protect against loss, misuse or alteration of information that we have collected. We use industry-standard encryption technologies when transferring and receiving personal information, we use network access control technology to limit access to the systems on which personal information is stored, and we monitor for possible vulnerabilities and attacks. Unfortunately, we cannot guarantee that the technical, physical and organizational measures we take will prevent every security threat, nor can we guarantee that your personal information will not be improperly accessed, used, altered or destroyed.

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Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. However, in a few cases some of our website features may not function as a result.

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Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

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Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this we b page. This privacy policy was last updated on 25 May 2018.

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How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

- by email :

- or write to us at : eSOL Co.,Ltd., Administration Department, Harmony Tower, 1-32-2, Honcho, Nakano-ku, Tokyo, Japan.